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Technician - Field Assistant

Overview
The Field Technician Assistant assists the Field Technician in performing technician work in the field. Field Technician Assistant is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment while following strict safety procedures.
Responsibilities
Assists Field Technician in performing mechanical services on new and used equipment in the field.
Engages in face to face customer service interaction.
Responsible for maintaining company issued vehicles, tools, and equipment.
Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
Follows strict safety protocols; using proper PPE as required
Qualifications
Knowledge, skills and abilities typically acquired through a high school education or equivalent.
1 to 3 years of mechanical experience preferred.
Solid understanding of work area metrics, takes responsibility for improving metrics and results. Understands the value of 6 Sigma in the workplace and contributes when asked. Applies initiative, demonstrating a "self-starting" ability to daily work and proactively making improvements to the work process.
Interprets and applies policies, procedures and guidelines.
Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
A strong knowledge of mechanical repair methods and processes.
Is able to operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel and data base systems such as DBSI.
The ability to work overtime and weekends.
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)


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